Are you having trouble using Google Docs and Sheets when using JAWS, NVDA or a screen reader? Normally, when you open Google Drive, Docs or Sheets, the virtual cursor is automatically turned off. These programs are applications running inside the website. You do not want JAWS to use the navigational shortcut commands; therefore, you want to turn off the virtual PC cursor so that you can interact with the application (Google Docs) and not the website itself. For example, if you are in Google Docs and you press the letter “h”, you expect the letter “h” to be inserted into the document. If you hear JAWS move to a heading on the page and read that heading, you know that the virtual cursor is still active. Use Insert + Z to toggle the virtual cursor on and off.
The key to using Google Docs (and other Google applications) is to turn off the virtual PC cursor when interacting with the document.